Performance Indicators And Customer Satisfaction - 1377 Words

Agarwal, S., Singh, D. .., Thakur, K. S. (2013). PERFORMANCE INDICATORS AND CUSTOMER SATISFACTION: WITH SPECIAL REFERENCE TO SELECTED CALL CENTERS OF INDIA. International Journal of Arts and Commerce, 2(2). Retrieved from http://www.ijac.org.uk/images/frontImages/gallery/Vol._2_No._2/3.pdf Mr. Sumit Agarwal is a research scholar at the Institute of Commerce and Management at Jiwaji University, Dr. Deepak Singh is faulty member and lastly, Dr. K S Thakur is a Professor and Dean at the same university. Agarwal, Singh and Thakur states that call centers can be considered one of the fastest growing industries in the world, also, to be considered the key channel of communication with customers (2013). Call centers offer a variety of services which include customer support, administrative support, financial services and customer relationship management just to name a few. Although, call centers are trying to fulfill customer needs and improve customer interaction, they have fallen short when making a balance between quality and efficiency, while trying to achieve companies objectives. As a result, their customer satisfaction and delivery of service was partially neglected. Their research was focused on the key performance indicators that drive management practices in Indian call centers and also to investigate the relationship between various measures that were used in providing customer satisfaction. Based on previous works studied and their study they came to theShow MoreRelatedA Balanced Scorecard : An Organization s Mission And Strategy1534 Words   |  7 Pagesto achieve future competitive success. A balanced scorecard translates an organisation’s mission and strategy into a comprehensive set of performance measures that provides the framework for a strategic measurement and management system (Kaplan Norton, 1996). The scorecard measures performance across four critical business perspectives: financial, customers, internal business processes, learning and growth. Financial perspective Objective 1: Increase Revenue – As Divine E is a small business itRead MoreCitibank Performance Evaluation1510 Words   |  7 Pages Signature:†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Date:†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Background The case discuses about the evaluation of performance of James McGaran, Branch Manager of Citibank in Los Angeles by his Area Manager, Lisa Johnson, and the discrepancies that crept in during the evaluation process. In the case, it can be seen how Lisa Johnson had failed to reflect some of the performances properly leading to a stalemate position in the performance evaluation of an efficient manager like James McGaran. James McGaran was a branch managerRead MoreThe Performance Of The Pioneer Company Essay1622 Words   |  7 PagesThe criteria for measuring the performance of the pioneer company, how the Balanced Scorecard can serve the company by the following process A Balance scorecard is a systematic approach to performance measurement that reflects the strategy of an organization into clear objectives, measures and targets. The Balance Scorecard integrates an appropriate mix of performance measures in the short and long term financial and nonfinancial performance measures used throughout the organization, based on theRead MoreBalance Scorecard of Ford Motors1097 Words   |  5 Pagescritical success factors to evaluate the Ford Motors goals and ensure that it gets accomplished. Some of standards are financial and others are non-financial and some of them are quantitative and others qualitative in nature. I have judged the performance goals with at least these three standards; 2.1 Profitability and Growth: Profitability is vital to success for Ford Motors. A profitable business pays interest to lenders, tax to authority and dividend to shareholders and bonuses to employeesRead MoreBalance Scorecard of Ford Motors1097 Words   |  5 Pagescritical success factors to evaluate the Ford Motors goals and ensure that it gets accomplished. Some of standards are financial and others are non-financial and some of them are quantitative and others qualitative in nature. I have judged the performance goals with at least these three standards; 2.1 Profitability and Growth: Profitability is vital to success for Ford Motors. A profitable business pays interest to lenders, tax to authority and dividend to shareholders and bonuses to employeesRead MoreMeasuring The Measuring Organization Development Interventions711 Words   |  3 Pagesargued that there are two types of measures assessing the effectiveness of OD interventions, one is attitudinal and perceptual measures, and the other is behaviour and performance measures (Cummings Worley, 2014). As can be seen from Figure 1, attitudinal measures can be divided into two subgroup: satisfaction attitudes and non-satisfaction attitudes (Neuman, Edwards and Raju, 1989; Porras Berg, 1978). However, the validity of measuring attitude change is questioned by Golembiewski, Billingsley andRead MoreEssay On Non Financial Performance Indicators992 Words   |  4 Pagesnon-financial performance indicators influence financial measure positively. Introduction In the past annual reports only focused on financial measures. 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These challenges are aggravated by the fact that even though resources are meager, the number of patients being served is increasing by the day (Hertz, 2010). This essay addresses some of the issues associated with low performance at Alameda County Medical Center. This health care facility is among the many located in California that are struggling with management and performance challenges. Even though this hospital has

Brick-clad buildings Free Essays

string(148) " masonry foundation and piled one over the other with mortar and joint pointing is done using the proprietary pumped system \(Self Build Houses, n\." The dissertation will comprehensively discuss the effectivity of insulators in stabilizing indoor-temperature as an outcome of controlling heat gain and heat loss particularly with brick-clad structures that are constructed either with concrete form or timber frame materials for its walls. The objectives of the dissertation are as follows: a. To determine the insulation properties of bricks; b. We will write a custom essay sample on Brick-clad buildings or any similar topic only for you Order Now To compare and contrast ICF wall construction over timber-framed construction; c. To measure the effectivity of insulators to control heat-gain or heat-loss. The dissertation will delve into the qualities of brick as a building material and at the same time discuss the manner by which cladding is installed. Why is the conventional method of brick laying more appreciated over the faster new system of installation? Through literature readings, we shall decipher why bricks continue to be the material of choice for many residences. Included in the literature review is the relevance of brick as a building material to the present trend in design and construction. The structural capacity of bricks will be analyzed and the proponent will discuss the reason behind its shelving in favor of the more robust reinforced concrete (pre-stressed and post-tensioning system) and structural steel. The dissertation will also discuss the concept of brick-cladding and rate its relevance to the construction of buildings. Moreover, we shall be determine whether application is better for ICF wall construction or best for timber-framed buildings. Also, we shall try to explore the different insulation presently used and the degree by which it affects the total thermal environment. Because of weather extremes, temperature plays a very important part in the development of materials that seek to solve the perennial problems of heat-gain in summer and heat-loss coefficients in winter. Vital segments of this dissertation include experiments conducted that would clarify the data presented in various handbook and manuals. A statistical test method was adapted to quantify known data while results were interpreted based on scientific information. The first two objectives shall be resolved through the use of qualitative data only, which was obtained from available literature. The last objective of this dissertation will be resolved through an improvised scientific experiment with the data interpreted through statistical testing. Finally, recommendations were discussed on the resolve of nagging issues of energy conservation and the effects of the manufacture of construction materials to ecological balance and the global warming phenomenon. II. Review of Related Literature The Development of bricks In prehistoric times, man’s quest for durable shelter from weather elements leads them to find comfort inside caves. Once domesticated and agriculture-dependent for food, man built structures made from materials found within his turf. In areas where timber was plenty, wooden dwellings developed, mud bricks were likewise used where materials was rare. The Mesopotamians (c. 2000-700 B. C. ) were the first known civilization to use bricks in their dwellings. Brick made during this period was a mixture of clay or mud and straws (added for strength) and then sun-dried or kiln dried; a product that is purely endemic to the region, owing to the scarcity of stones, timber and other building materials (Fletcher, B. 1961, p. 50). The Egyptians likewise had their share in the use of bricks as a suitable building material; as new advances were made in curing, texture, color and drying techniques. Different types of bricks were used to adorn structures, from Temples to Mastabas or even simple abodes (Fletcher, B. 1961, p. 13). Hebrew slaves were hired, cruelly dealt and oppressed so production of bricks and construction of monumental buildings could be achieved. In the end, the domination of the Egyptians culminated with the Hebrews departure to the Promised Land (Christian Community Bible, 1997, p. 85). The later part of the 17th and the entire 18th century bricks were utilized as lining for timber framed residences, to serve as insulation against the cold weather, which was later called brick nogging (Friedman, D. 2006). Bricks were fitted in the cavities between the vertical and horizontal studs; mortar was applied as adhesive and finished off with plaster. Thus today, old buildings can be easily identified through its brick nogging on the wall and the year it was constructed could probably be determined (Friedman, D. 2006). Brick as a building material played a key-role in the development of Architecture and the building industry for a span of over 2,000 years. Frank Lloyd Wright (1867-1959), the famous American Architect, found full artistic expression in natural materials—bricks included and exploited its potential by using it not only on residences but also on high-rise buildings. He is credited for the saying â€Å"in their hands the ordinary brick became worth its weight in gold†. Important landmarks in cities and urban centers are clad with bricks; some were imported if not available locally (Larkin Building, n. d. ). At the start of the 20th century modern architecture, the popularity of bricks waned. In its place, concrete and steel became the material of choice because of the demand for bigger and taller structures. Brick does not have the structural capabilities for these structures; besides, modernist’s (Architects) opted for simpler designs and faster construction application. So, buildings of concrete, steel and glass replaced brick structures (Beardmore, R. 2006). Overview on Brick Wall Cladding Systems Brick or hardened clay is literally dull, uninteresting and devoid of radiant color, yet when placed to adorn buildings, residences or even lobby’s, it exudes an aura of sophistication, strength, stability and grandeur not evident in any other building material. Apart from stone, brick is probably the oldest and its resurgence as a choice material has baffled Architects since no comparable material comes close to its character, apart from being cost effective, durable and eco friendly (Wikipedia contributors, 2007a). On timber frames Brick-cladding on timber frames has been with us since the start of the 20th century and continues to be popular in the construction industry. That is why series of innovations have proliferated particularly in the installation process. Normally bricks are laid out on a stable masonry foundation and piled one over the other with mortar and joint pointing is done using the proprietary pumped system (Self Build Houses, n. You read "Brick-clad buildings" in category "Papers" d. ). At every strategic horizontal layer of brick, metal ties are integrated to keep the piles in place and normally these are anchored to timber studs. The metal ties hold the brick walls from collapsing over, especially during extreme thermal changes, extreme wind pressure or during earthquakes (Parker, H. 1968b, p. 28). On concrete walls Brick-cladding on concrete or masonry walls is performed simultaneously with the block piling, or can be installed separately on existing walls. Bricks are piled together hand in hand with the concrete blocks and share the same foundation bed but is separated by an air gap that is totally independent of each other. It is like building two walls at the same time, one of concrete blocks the other made of bricks. At every 3rd layer of concrete block, steel ties are laid out connecting both the vertical reinforcement (concrete and brick) at widths not exceeding 600 mm, this should give structural stability to the installation (Baggeridge Brick Plc, 2003). In cases where walls are constructed prior to the installation of bricks, dowel provisions are made at wall points not exceeding 600 mm on center, both vertically and horizontally. Metal ties connected to the bricks vertical reinforcement are then welded to the wall dowels (Parker, H. 1968a, p. 91). If dowels are not provided, workers will drill-in anchor bolt to strengthen the installation. All metal ties are provided with slot for thermal movement because bricks expand over time while concrete does the contrary, shrinks (Parker, H 1968a, p. 256). New brick installation system In terms of brick installation, some methods have been developed to reduce construction cost and speed-up completion time. One system uses a galvanized steel backing plate that holds a specially designed brick (Baggeridge Brick Plc, 2003); another type employs inter-locking brick panels and eliminates the use of mortars (Self Build Houses, n. d. ); there are still others who have designed options to promote ease in the installation system. This new trends in brick application, though practical and cheaper, have been used only in the mass housing business, because these types are not designed to endure strong quakes and will most likely collapse (Dunn, V. 2001). For most residents, if they can spare the cost, would still prefer the real thing—that is to install bricks the conventional way. This sentiment, as shared by many, drives up the resale values of real estate because buildings made the conventional way project an image of durability and a lasting antique appeal. New building technology The use of SIP’s, or the Structural Insulation Panel was developed as outer wall envelopes on timber-framed structures. It is actually a wall system combining an Oriented Strand Board (OSB) with an insulation panel. It speeds-up construction time, reduces timber framings and improves the energy performance of buildings (Wikipedia Contributors, 2007c). The ICF System or the Insulated Concrete Form Wall Construction is the counterpart of the SIP, but solely developed for concrete buildings. It utilizes lightweight blocks made from either Expanded Polystyrene (EPS) or Extruded Polystyrene (XPS) with a core 4, 6, 8 or 12 inches depending on the structural requirement. The blocks are arranged around the perimeter of the building, structural bars are installed and concrete is pumped into the core, giving a continuous wall of concrete and insulation. Much like the SIP panels, ICF improves the insulation coefficient of buildings (Toolbase Services, 2006). Energy performance Bricks when subjected to direct sunlight absorb a lot of heat which normally takes 3 to 5 hours to dissipate. Thus, when not properly insulated, it affects the inside temperature of buildings or residences, thereby putting a lot of strain on the air-conditioning system to raise energy cost. This condition is most likely during the summer months but is preferred during the winter season because it helps stabilize room temperature up to about 8 or 9 in the evening (Claybricks Tiles Sdn. Bhd. 2006). Bricks, the symbol of traditional culture, serve its purpose only as a decorative material. SIP panels on timber-framed structures reduce heat transfer coefficients both during winter and summer time. SIP panels stabilize humidity and room temperatures. It is likewise the most energy efficient wall cladding devised for timber structures. This system of construction reduces timber dependence and helps our ecosystem (Wikipedia Contributors, 2007c). For the insulated concrete form (ICF) wall construction, conduction of heat between the brick and concrete panel is reduced since EPS or XPS insulating material envelopes the wall, both inside and outside, freeing buildings from the usual problems of energy efficiency. The thickness of the EPS or XPS barrier is usually 2 inches, while that of concrete varies from 4 inches to as much as much as 12 inches. If structural considerations suggest that thickness be over standard sizes, then special panels are manufactured (Amvic Inc, 2003). Normal brick cladding systems can be applied over the panels or for added protection, moisture barriers are installed before bricks are laid directly on the EPS and XPS panels (McMichael, C. 2006). Construction Efficiency Construction speed and efficiency in brick cladding is best observed in timber-framed buildings because the system of attachment is easier, thereby work schedule is accurately met (Self Build Houses, n. d. ). Before bricks are laid, an asphalt based felt-paper or vinyl-based building wrap is stapled to the wood studs on the perimeter of the building as moisture insulation and metal ties are simply anchored to hold the structure (brick wall). The same method is used for plastic shielded galvanized steel backing because it can be screwed on timber studs, so construction time is swifter (WIE, 2004). The contrary is observed in concrete construction. The system proves to be more complex and time consuming. Construction of concrete wall and brick cladding is started simultaneously with an air space between the panels; besides metal ties are harder to install to further delay construction time. On previously finished concrete walls, the installation is quite similar but metal ties are either welded or provided with anchor bolts. It is observed that construction costs are much higher in concrete structures compared to either timber or steel (REU, n. d. ). Brick cladding in concrete walls should be confined to manageable areas since both materials behave in opposite ways. As wall installation ages, brick walls tend to expand while concrete walls contract. For a thirty meters brick wall, total expansion is found to be at the rate of 11. 4 millimeters. Thus, when walls are not provided with expansion joints it buckles and no amount of metal fastener can hold it in place (REU, n. d. ). The brick wall will most likely crack or collapse if the moorings are abruptly released or the concrete wall where it is attached may suffer considerable damage (Dunn, V. 2001). Every installation should be carefully studied and expansion and contraction joints thoroughly spaced so untoward damage can be prevented. Brick installations over two floors in height are now provided with slip joints to give them (brick clad walls) freedom of horizontal movement during earthquakes. Acoustic Absorption Brick as a material is porous so expect sound to pass through, it cannot be used to shield confined spaces from outside sounds, nor is it effective in containing inside sounds so that it becomes inaudible from the outside. But when bricks are used in the interiors, it helps control echo, reverberation and standing sound. In short, bricks improve the acoustic rating of a particular room (Acoustics, n. d. ). Brick clad timber framed structures have very poor sound containment coefficients, particularly in containing sounds coming from the outside. While concrete structures with brick cladding somehow fare well since sound transmission is muffled as it crosses through the panels (concrete), it remains a poor sound absorbing material so walls have to be treated with acoustic materials (Acoustics, n. d. ). Bricks are classified according to its degree of porosity, it could be a common brick, a compressed brick or perhaps a firebrick. Each type is designed to serve different requirements. Brick panels installed inside living areas or conference rooms not only enhance aesthetic appeal but also improve acoustic resonance. Brick walls absorb sound—whether standing sounds and reverberating sounds and to a degree correct echo and flutter echoes (Encyclopedia Britannica, 2007). Since bricks transmit sound readily, additional barriers should be introduced to contain sound. If a brick wall is made as partition between rooms, privacy will be totally lost, since others would be privy to conversation made on the other side of the room. Not so much with concrete walls, since concrete walls are naturally dense and when properly plastered is massive enough to mute sound transmission. However, it does not have the absorption quality of bricks, so its acoustic resonance is practically nil (Encyclopedia Britannica, 2007). The introduction of heavy drapes, carpeting and cushions could easily be a good remedy. Durability Without a doubt, brick is the most enduring of all man-made building materials. The specific proof of this are the Mastaba (burial mound) of the Egyptian’s that was built over two thousand years ago, recently unearthed, but the brickwork inside are still in excellent condition (Fletcher, B. 1961, p. 23). In fact brick walls can withstand harsh weather conditions, could be soaked in salt water indefinitely and above all the most potent of man-made chemicals do not seem to have an effect on it. Architecturally, the aesthetic appeal of bricks is enhanced over time as it ages, probably the same as wine since its taste also improves as it matures (WIE, 2004). The abject durability of a monolithic poured reinforced concrete could not be discounted. Proofs to these are the embankments made during the 2nd World War that continue to exist even without maintenance. In fact plain concrete is a product of the 20th century, although the main material cement was actually invented by the ancient Roman Civilization. Cement during the Roman period was made out of volcanic ash mixed with lime and other substances and was used extensively for their buildings (forums, thermae, collosseums, circus, aqueducts and temples) that house different activities (Fletcher, B. 1961, p. 210). How to cite Brick-clad buildings, Papers

Reflective Journal on Entrepreneurship and Innovation for Knowledge

Question: Write about theReflective Journal on Entrepreneurship and Innovation for Knowledge. Answer: Key issues and insights learned After going through the entire course, I have gained in depth knowledge about entrepreneurship and innovation. The sources possess enough flexibility for enhancing my preconceived knowledge regarding the aspects of innovation and entrepreneurship. Provision of in-depth information about the entrepreneurship and its types has altered my mindset regarding these issues. Consideration of extra readings have exposed to various avenues of making noticeable advances in the field of entrepreneurship. I think the transformations in entrepreneurship are like the phases of my life cycle. Reviewing the different implications of entrepreneurship, I felt elated in terms of its widespread presence in the field of business. Out of the widespread application of entrepreneurship, I think creativity is the most important aspect. This is because creativity helps people to come up with innovative ideas. Multi-faceted nature of entrepreneurship has invoked me to study the behavior of the people around me. Within this, studying the characteristic traits of the people I know reflects my counseling mentality towards approaching the events in a creative manner. Along with this, I have also gained an insight into the comparative studies between entrepreneurship and the other related aspects. Herein, I can relate the aspect of social entrepreneurship. Delving deep into the aspect, I got to know the real nature of entrepreneurship. As a matter of specification, my experience regarding entrepreneurship was enhanced. Earlier, I used to think that it is just a mere term in business. Now, I know that entrepreneurship is the rational application of the corporate minds to discover creative and innovative ways for approaching the issues. Here, the true essence of rationality lies in assessment of the risks after the application of a certain method or solution. An insight into the viewpoints of the national bodies like World Economic Forum has improved my knowledge regarding the factors, which heavily influences entrepreneurship. The action plans published by them makes me awestruck about their cautious approach towards assisting the companies and organizations to achieve sustainable growth. Here, I feel evaluation is important for assessing the applied solution. This evaluation would bring to the forefront the major drawbacks in my dealing with the tasks related to entrepreneurship. Maintenance of consistency in the execution of evaluation would help me to conduct self-observational skills. This exercise would make me aware of the differences between creativity and the effective ways and means to generate innovative ideas. Change in the thinking of these issues The aspect of self-observation has altered my perspective on entrepreneurship and innovation. Earlier, I used to simply apply one technique to a problem, which most of the times yielded negative results. After going through different sources on entrepreneurship, the scope and arena of my knowledge has enhanced. Now, after gathering the solutions, I evaluate their effectiveness, appropriateness and feasibility in terms of the tasks, which I have been assigned. Maintenance of consistency in the execution of this step has improved my expertise as an entrepreneur. Now I have emerged successful in delving deep into the matter for performing the allocated duties and responsibilities. I do not feel satisfied until and unless I have not referred to all the possible sources relevant for executing the entrepreneurship tasks. I think there has been a lot of improvement in my skills. I can say this, as I have exposed better performance for a consecutive period. I am now eager to gain my knowledge by consulting with my parents, peers and other relatives. This was not the story earlier. I used to be my own master. I did what I felt was right. I did not listen to others. Now, I have learned that evaluation of the undertaken decisions is important in terms of averting unwanted instances. Self-observation has provided me with the opportunity to think rationally to the issues, which I need to handle. Now, before taking a task, I assess its benefits in terms of the goals and objectives in my workplace. This assessment is a conglomeration of the ideas, which I have gathered from all the possible sources. Earlier, I used to conduct this assessment merely based on the type of the sources I have received. Now, I make assessments regarding how I can use the ideas gathered for bringing creativity in my performance. Along with this assessment, I also ensure that this creativity is in alignment with the needs and requirements of the workplace, to which I am engaged. Apart from this, I now involve my colleagues for taking decisions about completion of the tasks, which have been allocated to me. This is one of the other sources, which have broadened my perspectives regarding the allocated tasks. Even in terms of taking the suggestions of my colleagues, I apply rational thinking, which helps in picking out the innovative and creative decision for enhancing my personality as an entrepreneur. Relationship between the knowledge gained and professional practice My learning is valued if I emerge successful in establishing linkages between the knowledge, which I have gained and the behavior that I am exposing in the workplace. Countering this, my personality is enhanced if I am successful in making practical application of the learned skills in carrying out the tasks, which I have been allocated. Referring to various sources on entrpreneurship and innovation has made me aware of the fact that delving deep into the aspect before initiating the process of initiating the tasks. In-depth speculation of the relevance of the sources helps me in assessing its relevance in my usage in the workplace. Here, I can cite one example. When I was assigned a task or a project, I just thought about its submission. Now I conduct in-depth research about the subject matter, which includes the identification and specification of aims, objectives and questions. Most importantly, I conduct evaluation of the undertaken decisions. This is to ensure whether I have bee n able to abide by the created aims and objectives. Now I attend various courses and training for improvement of the preconceived skills, expertise and knowledge. Attending these courses have proved beneficial for me in terms of approaching the tasks from broader perspective. I think these courses are important for all the employees in terms of judging their position within the workplace. Here, I can attach the concept of judgment, as judging and placing the steps creates a positive image in the minds of the managers. This positivity has encouraged me to perform better performance consistently. The result is reflected in the performance appraisals, which I get the exposure of this type of performance. I think the performance appraisals need to be judgmental, as it is the matter of self-respect for entrepreneurs like us. Handing over the incentives or bonus to someone, who has worked on a project beyond the shift hours one day before the submission of the deadline, reflects an error of judgment. On the other hand, privileging the employee, who has worked hard from the first day of allocation of the projects is rationally and ethically correct in terms of valuing the efforts put in by entrepreneurs like us. I feel this is important as we all have put our best efforts for fulfilling the identified and the specified objectives. Usefulness of new information All the information, which I have gained would be effective if it helps me in making practical utilization of the skills, which I have learnt in the training. I can take trainings of the candidates aspiring to become entrepreneurs like me. Within this, referring to the sources, which I have used would help me when I get stuck in giving lectures to the candidates. This would result in the transfer of skills from me to the candidates wishing to pursue their employment in the field of entrepreneurship. Apart from this, I can use the gained information in conducting further research on entrepreneurship and innovation. I can submit this research to the publishing house, which would enhance my writing skills. The outcome of this submission would be the utilization of my writings by the young and the aspirant entrepreneurships. Apart from this, books can be published regarding my research on entrepreneurship and innovation. If this is done in the form of a ceremony, it would be expose me to a lot of audience. Herein lays the effectiveness of the personality development courses, which I attended. Development of personality is fruitful for me in terms of enhancing my presentability in the workplace. If celebrities are invited in the book publishing ceremony, then I would get a chance to meet different kinds of people. Moreover, these types of ceremonies would act as an opportunity for me to enhance my preconceived knowledge, skills and expertise on entrepreneurship and innovation. I can indulge in meetings with them for knowing their journey till this point. Following the footsteps of these famous personalities would help to shine in my life. Evaluation needs to be done on a regular basis for searching out the innovative avenues open before me for enhancing my professional life in future.

Super Stamps and Products Inc.

Cause and effect In the assessment of quality, there are various aspects that stand out. The management of quality has become a fundamental part of management. Through the assessment made on quality, mangers and leaders are able to deal effectively plan and strategize on the way forward. Some of the important names in the study of cause and effect and the assessment of quality include Dr. Walter Shewart and Dr. Edwards Deming.Advertising We will write a custom case study sample on Super Stamps and Products Inc. specifically for you for only $16.05 $11/page Learn More These two names feature in the history of management and the early ways of conducting analysis. In regards to studying cause and effect, these names feature in a lot of references. Dr. Walter Shewart inspired Dr. Edwards in the analysis of quality and other aspects of business, and the two came up with some of the concepts that are applied to management today. One of the aspects that stand o ut in the analysis of cause and effect is teamwork. It is one of the important elements in business that define the success. In the analysis, team work is assessed in regards to how the several parts of an organization function. Teamwork is concerned with the ways through which different people in an organization work together to ensure that the processes involved in production are conducted in an effective manner. Another important aspect that is analyzed is the customer approval of the different manufacturing procedures. For instance, customer approval can be assessed through looking at the processes in production and the resultant outcome in regards to customer preference. The way through which the different departments come together to work on satisfying a customers request is one of the ways through which cause and effect is analyzed. The supply chain management is important heading in regards to the analysis of cause and effect. Quality control management also posses as one of the important areas through which the cause and effect concept in business is analyzed. In the analysis of quality control management and the supply chain, it is important to look employ cause and effect diagrams, check sheets, histograms, Pareto diagrams, scatter diagrams, run charts, and control charts. Cause and effect diagrams are important as they enable a tam to focus on the content of a problem as opposed to its history. Through this, team members are also able to evaluate their person interests from those of the team as a unit. Through cause and effect diagrams, a team is able to use the collective knowledge for the betterment of the team and in achieving a common goal. A team applies this will always focus on the causes as opposed to the symptoms. A check sheet is important in understanding data. Through a check sheet, it becomes east to understand the data being presented in specific contexts. Different events and conditions that are of interest are made to come into agre ement with the goals of a team or institution.Advertising Looking for case study on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More In the analysis of data, a check sheet helps in the formation of patterns through which assessment can be conducted. Histograms are important as they help in the interpretation of data that would have otherwise been hard to understand in tabular form. They also bring in variations, shapes and central data points during the course of analysis. This information is important in business as it is employed in the prediction of future events. This case study on Super Stamps and Products Inc. was written and submitted by user ShinkoYamashiro to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Bush Summary essays

Bush Summary essays In Bush Redux appearing in the January 22, 2001 issue of U.S. News and World Report, journalist Kenneth T Walsh points out the differences and similarities between George W. Bush and his father. Now that hes on the verge of power-in effect, taking over where his father left off- the big questions are how his leader ship will compare with his namesakes and how much the second Bush Presidency will amount to a restoration of the first. Both father and son are deeply committed to public service as a noble calling. The younger Bush recognized this mission much later in life than his father, but both share the conservative belief that governments role should be minimized in society. Both also insist on loyalty, good management, and good manners from those around them. There is no better evidence of the younger Bushs respect for his fathers approach than the fact that he is reassembling many of his fathers presidential advisers in his own administration. The son is a more engaging politician than the father, building on his natural gregariousness and the backslapping skills he honed as a Texas oilman. Perhaps most important, the son emphasizes domestic issues rather than the foreign policy concerns that absorbed Bush the elder. Anyone who doubts that the new president will consult regularly with his president will consult regularly with the predecessor doesnt understand the Bush way. Staying in touch with f amily and being humble enough to ask for help when its needed is part of the code. Above all Bush wants to accomplish the five goals he set forth in running for the White House: winning approval for a big across-the-board tax cut; improving education by requiring schools to regularly test student performance and offering vouchers to let parents remove their children from failing schools; bolstering Social Security by allowing pe ...

Airasia

Yield and profitability would decrease for AirAsia if fuel prices become too high. Overall, although such economic events are unavoidable, the opportunities outweigh the threats, presenting AirAsia opportunities to expand its business: during times of economic downturns, demand for affordable low fares would increase amongst budget-conscious travelers, especially from leisure and corporate travelers. 3. Political/Legal Globalization saw a trend of increased privatization and deregulation of governments across the world, which resulted in the ongoing consolidation of the airline industry.As governments were important drivers of airline success in Asia, most airlines in East and Southeast Asian countries had full or substantial state ownership, management, and control, often subsidized and protected by the governments from competition; with the pursuit of non-business goals, profits were often sacrificed for the sake of national objectives. Privatization and deregulation of governments presented opportunities for new routes and airport deals through open-skies agreements between countries, or the permission of the entry of private airlines, reducing the constraints for international airlines. For instance, in 1997, Malaysia signed an â€Å"open-skies† agreement with the United States; such deregulation present new airlines (i. e. AirAsia) with the opportunity to access domestic routes. Having access to domestic routes could lead to the trial of long haul flights to attain and penetrate an undeveloped market share (i. e. new routes to utilize its new aircraft). However, globalization can also result in global uncertainty (i. e. accidents, terrorist attacks, and disaster), which can affect customer confidence. Once customer confidence is affected, AirAsia would face the threat of losing its profitability, or even bankruptcy.Being a low-cost carrier, AirAsia is subjected to subjected to aviation regulations, government policy and government restraints (i. e. government protection in favor of full-service airlines), and dependent on the geography and infrastructure of Asia, and the travelling preferences of customers. 4. Sociocultural In recent years, rapid economic growth resulted in a burgeoning middle class within Asia’s large population. Together with increased in trade and tourism within and into Asia, demand for air travel increased; more people were willing to compromise on food and other services in exchange for lower prices.The attractiveness of budget airlines is primarily their low ticket prices, which can be as low as 10-20% of those charged by full-service airlines. This presents AirAsia with opportunities to differentiate itself from competitors by adding customer services or operation as full service airline with low fare, giving it a competitive advantage (i. e. provision of in-flight food and drinks, and online sales of hotel, car, and holiday reservations, as well as travel insurance), and corporate travel services, with its own branded credit card; further increasing brand awareness and value for customers.However, if AirAsia is not careful in its implementation to differen tiate itself from competitors, it could incur an (unnecessary) increase in operation cost in producing value-added services. Overall, the social/cultural aspect presents AirAsia with more opportunities than threats, as long as it does not unnecessarily increase operation cost in producing value added services. 5. Technological Global By utilizing information technology, AirAsia was able to the first airline in Southeast Asia utilize e-ticketing and bypass traditional travel agents.This enabled the airline to save on the cost of issuing physical ticket (i. e. estimated at US$10 per ticket), and eliminated the need for large and expensive booking and reservation systems, and agents’ commissions. If not handled properly (i. e. backup systems and maintenance), there would be risk of system disruption due to heavily reliance on online sales. Hence, the technology aspect would pose to be a threat if AirAsia’s systems are not properly backed up and maintained (i. e. contingency plan in the event of a system disruption). 6. Physical EnvironmentThe physical environment segment refer to potential and actual changes in the physical environment and business practice that are intended to positively respond to and deal with those changes. To sustaining the quality of the physical environment Industry Analysis 1. Threat from New Entrants: Low The airline industry requires high capital. The cost of setting up an office, purchasing or leasing aircrafts, hiring pilots and other staffs such as air stewardess and etc incurs a high start-up cost. Hence, the threat of new entrants is low for Air Asia. Strict government regulations.Every potential entrant is required to obtain license and permit before it is allowed to be operated. This is because the airline industry in Malaysia is already highly competitive. As a result, the government needs to protect the interest of its national airline, Malaysia Airlines (MAS), where MAS has been operating on losses a few years back. Apart from offering air transportation service, Air Asia also offers affordable tour packages. Air Asia has been establishing good relations with hotels and tourism companies around Asia, therefore, it is hard for new competitors to compete.Most of Air Asia customers have high brand loyalty towards Air Asia because of its widely known ? one of the low-cost airlines that continues to offer the lowest possible price?. 2. Bargaining Power of Supplier: High Overall, power of supplier is high as there are limited and just availability of suppliers, the switching cost is high (i. e. airplanes and their maintenance are costly), and there are few substitutes for airplanes (i. e. air travel covers longer distances in a shorter period of time). Limited number of aircrafts supplier.There are only two aircrafts supplier companies in the world, which are Air bus and Boeing. Compared to Boeing aircrafts, Airbus aircrafts is the most advanced in technology, hence, Air Asia must rely on the Airbus engineers to do maintenance on the aircrafts and seek advices. 3. Bargaining Power of Buyer: High The internet has allowed customers to have access in aviation market information, mainly, the price of air transportation ticket charged by different airline companies, where price comparison can be made. Low switching cost for customers.Customer’s priority is to look at price and flight schedule that suits them best when purchasing air transportation tickets. As mentioned earlier, customer’s main purpose of using the airline service is to get to their intended destination. Therefore, customers can switch to other airline easily. As there are almost no switching costs for customers switching from one budget airline to another, the bargaining power of buyer is moderately high. Moreover, customers are able to compare prices of budget airline via the Internet, giving them more choices 4. Threat from Substitutes Product/or Services: LowAlthough there are several substitutes (i. e. trains and ships), the geographical structure of Asia has made air travel an efficient, viable, and convenient mode of transportation. Hence, threat from substitutes is moderately low. Compared to other modes of transportation, the archipelago geographical structure of Asia made air transportation the most viable, convenient and efficient mode of transportation. However most of the low-cost airlines only fly domestic routes within the country of origin, while only a few operate international routes connecting nearby countries.Hence, customers will always look for alternatives. The prices of substitutes are about the same with Air Asia. Some of the airlines offers cheaper price to achieve profitable passenger loads. The price offered depends on the time gap between the booking date and flight date. The longer the date, the cheaper the price. If the air transportation tickets are purchased last minute, the price will be about the same with premium airlines such as MAS and Singapore Airlines (SIA). Therefore, in this situation customer would switch to the premium airlines. . Rivalry among Competing Firms: High Intensity of rivalry is moderately high due to the increased competition (with more competitors wanting a part of this growing lucrative market), and high exit cost. Exhibits 8 and 9 provide information on low-cost carries in Asia: from 1 budget airline (Cebu Pacific Air) in 1996 to 16 budget airlines by 2005, the entry of more low-cost airlines dramatically increased competition. AirAsia also faced competition from a broad range of airlines, ground transportation, and sea services.The airline industry offers similar service. Customer’s main purpose of using the airline service is to get to their intended destination. Though Air Asia offers additional services such as hotel booking and tour packages, it is subject to its customers’ choice. An industry with similar products and/or services offered is highly competitive. The airline industry incurs high fixed cost. In order to cover the fixed cost, the airline companies have to gain more market share.As such, constant price reduction is done to compete with others. Hence, the rivalry is strong. Low switching cost for customers. Customer’s priority is to look at price and flight schedule that suits them best when purchasing air transportation tickets. As mentioned earlier, customer’s main purpose of using the airline service is to get to their intended destination. Therefore, customers can switch to other airline easily, which makes the industry so competitive. The airline industry incurs high exit cost.In order for an airline company to exit the industry, it needs to pay its loans and staffs retrenchment as well as refund the flight cancellations, which all incurs high cost. Even making losses, the airline company has to get running to cope with fixed costs. There are approximately 45 low-cost airlines in Asia. Some of the airlines do not compete directly with Air Asia, but they compete indirectly in routes that Air Asia does not fly. Thus, the higher the number of competitors, the fiercer the competition.

Report for Advance Software Engineering for Stage Two Essay

Report for Advance Software Engineering for Stage Two - Essay Example As discussed earlier in stage 1 reflection that all of us were working on pair level and it was not easy for us to conclude the best idea therefore we suffered a lot during project planning. Through mashwara, we felt better understanding because every one was only giving his opinion instead of dictating his strategy. Instead of working on the project in isolation we also experienced and enjoyed the pair programming strategy. It was really an amazing approach which reduced the development time errors quite significantly. The incremental approach also helped quite significantly as it enabled us to abstract the future details of the project and allowed us to focus on the issues at hand. Specifically speaking during the thread management and usage of patterns it was very much effective to keep concentrating on the local issues rather than thinking upon the 'unseen challenges of the later aspects of the project'. To me, planning the whole project and then breaking it down into modules cou ld be useful and beneficial approach for all experienced managers and for a team with a higher level of communication, support and trust within them. However, for groups like ours, I found it better to set some short terms goals, complete them and then proceed towards the later parts of the project. Indeed, I feel integration may be a problematic issue for very large projects but not of course for this project. From technical aspects, the most interesting parts of the project are thread management and usage of patterns. Understanding threads as a tool for concurrent programming within the application is an exciting experience. It took some time for me to get comfortable with thread programming because of its different nature as compared to other programming techniques. During the project it was not a big deal to apply threads; however, I think handling concurrency issues, race conditions and avoidance of deadlocks may wreak havoc in a heavily multithreaded application. To be honest, I still have to learn a true multi threaded environment and how to optimally use this powerful technique to improve the efficiency of the application. Improper usage of the threads may also cause unwanted delays and other vulnerabilities during the program. As compared to the agile programming approach I found 'Design Pattern' to be more complicated, interesting and powerful software design technique as a learner. A design pattern introduced by the gang of four is an incredible way to structure the application design for extensions, flexibility and more towards a generic design. INDIVIDUAL REPORT Threads Threads can be used for concurrent execution of the unit parts of the programs within the application execution environment. A program may be fragmented if no dependencies are found within each block and can be executed through threads concurrently. This concurrent execution speeds up the application and is very helpful for (some how) parallel processing tasks over a single process or. Fortunately, recent processors are significantly supporting the usage of threads and improving the program throughput quite noticeably. Furthermore the threads allow a programmer to accurately map the real world scenarios with the application as it was the case in our project too. There are several 'works' or 'processing’s' going on concurrently in the real world. Like, the